The award-winning Kowloon Shangri-La, Hong Kong boasts 688 spacious and elegant guestrooms offering modern conveniences and luxurious comfort. Seven acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. Other facilities include a fully equipped Health Club, a 24-hour Business Centre and 15 function rooms.
We are looking for a Guest Relations Supervisor based at Kowloon Shangri-La, Hong Kong!
As a Guest Relations Supervisor, we rely on you to:
Understand guest preference and provide quality service
Greet all VIP / Club guests and bit farewell, and provide a smooth and seamless check in and check out experience
Provide F&B service to guests
Handle guests’ enquiries
Actively obtain feedback from guests
Ensure all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
Supervise the team and Guest Relations operation and workflow to maximize guests’ satisfaction
We are looking for someone who has:
Minimum of 3 years experience at the Front Office/ Guest Relations in an international class hotel
Excellent command of spoken English, Cantonese and Putonghua
Leadership skills and self-motivated
Able to work independently and under pressure
For other vacancies, you may visit the career section of our website.
Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 2733 8920 / 2733 8780
E-mail: [email redacted, apply via Company website]
Website: www.areyoushangri-la.com
If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.
Full-time,Permanent
